Privacy Policy
Table of Contents
1. Introduction
aisona.tech ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered business automation services, website, and related services (collectively, the "Services").
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
Information You Provide Directly
- Account Information: Company name, email address, billing details, contact information
- Chat Conversations: Messages, queries, and interactions with our AI agents through Voiceflow
- Business Data: Information you share for AI training and customization
- Support Communications: Information provided when contacting our support team
Information Collected Automatically
- Usage Data: How you interact with our Services, features used, session duration
- Technical Data: IP address, browser type, device information, operating system
- Chat Analytics: Conversation metrics, response times, interaction patterns
- Cookies: See our Cookie Policy for detailed information
Payment Information
- Payment Processing: Billing data processed through Stripe, PayPal, and JCCSmart
- Transaction Records: Payment history, invoices, and billing preferences
- Note: We do not store credit card details directly
3. How We Use Your Information
Service Provision
- • Operate and maintain AI automation services
- • Process chat conversations and provide AI responses
- • Deliver customer support and technical assistance
- • Process payments and manage billing
Service Improvement
- • Analyze usage patterns to improve AI performance
- • Train and optimize AI models using conversation data
- • Develop new features and functionality
- • Conduct analytics and performance monitoring
Legal and Security
- • Comply with legal obligations
- • Protect against fraud and security threats
- • Enforce our Terms of Service
- • Respond to legal requests
4. Data Security
Security Measures
- Encryption: All data encrypted in transit and at rest
- Access Controls: Role-based access with multi-factor authentication
- Infrastructure: SOC 2 Type II compliant hosting
- Monitoring: 24/7 security monitoring and threat detection
Voiceflow Integration Security
- • Secure API connections for chat data
- • Encrypted conversation storage
- • Regular security audits
- • Access limited to authorized personnel only
5. Your Rights
Data Protection Rights
- Access: Request a copy of your data
- Correction: Update inaccurate information
- Deletion: Request removal of your data
- Portability: Receive data in structured format
- Restriction: Limit data processing
- Objection: Object to certain processing activities
Exercise Your Rights: Contact our AI chat agent to make any data requests. We respond within 30 days and verify identity as required.
6. Data Retention
Retention Periods
- Chat Data: Stored during subscription plus 90 days
- Account Data: Kept until deletion plus 30 days
- Analytics Data: Retained for 12 months
- Payment Records: 7 years for tax compliance
Data Deletion
- • Request deletion anytime through our chat agent
- • Automatic deletion after retention periods
- • Some data may be anonymized for analytics
Privacy Questions?
Questions about this Privacy Policy or want to exercise your privacy rights? Our AI chat agent is available 24/7 to help.
💬 Chat with our AI Privacy Assistant
Get instant answers about data collection, privacy rights, deletion requests, or any privacy-related questions.
Business Address: 37 Evagora Palikaridi, Limassol, Cyprus
Phone: +357 (97) 888-064