Terms of Service
Legal Agreement
These Terms constitute a legal agreement for AI business automation services. Please read carefully before using our Services.
Table of Contents
1. Acceptance of Terms
By accessing or using aisona.tech's AI-powered business automation services ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use our Services.
These Terms constitute a legally binding agreement between you and aisona.tech ("Company," "we," "our," or "us").
2. Our Services
aisona.tech provides AI-powered business automation services designed to enhance operations, customer service, and business processes.
Services Include:
- AI Customer Support: Intelligent chat agents for automated customer service and support
- Lead Generation: AI-powered lead qualification and nurturing systems
- Smart Ticketing: Automated ticket management and routing systems
- Process Automation: Workflow automation and business process optimization
- System Integration: API access and integration with existing business systems
- Analytics: Performance metrics and business intelligence reporting
Service Availability: We maintain 99.9% uptime SLA with 24/7 monitoring. Scheduled maintenance communicated 72 hours in advance.
3. Acceptable Use
Permitted Uses
- • Use Services for legitimate business operations
- • Integrate with existing business systems
- • Process business data in compliance with applicable laws
- • Automate customer service and business processes
- • Access APIs within rate limits
Prohibited Uses
- • Illegal activities or regulatory violations
- • Reverse engineering or hacking attempts
- • Exceeding API rate limits
- • Sending spam or unauthorized communications
- • Interfering with system operations
- • Violating privacy regulations
Compliance Violations
Violations may result in immediate account suspension without refund.
4. Payment and Billing
Payment Methods
- Credit/Debit Cards: Processed securely through Stripe
- PayPal: Available for subscription payments
- JCCSmart: Local payment processing option
- Wire Transfer: Available for enterprise accounts
Billing Terms
- • Monthly or annual billing cycles available
- • Payment due upon subscription or renewal
- • Automatic renewal unless cancelled
- • 48-hour grace period for failed payments
- • All prices exclude applicable taxes
Refunds
- • 30-day money-back guarantee for new subscriptions
- • Pro-rated refunds for annual plans (first 30 days)
- • No refunds for partial billing periods
- • Refund requests via AI chat agent
5. Data and Privacy
Your Data Rights
- Ownership: You retain ownership of all business data
- Control: You control data usage and can request deletion
- Security: Enterprise-grade protection measures
- Privacy: Processing per our Privacy Policy
Our Data Use
- • Process data to provide automation services
- • Use conversation data to improve AI performance
- • Generate analytics for service optimization
- • Comply with legal obligations
Data Compliance: We maintain full compliance with GDPR and applicable data protection laws.
6. Limitations
Service Limitations
- AI Accuracy: AI responses may not always be 100% accurate
- Dependencies: Service quality depends on internet connectivity
- Capacity: Usage limits based on subscription plan
- Integration: Dependent on third-party API availability
Disclaimers
SERVICES PROVIDED "AS IS" WITHOUT WARRANTIES. WE DO NOT WARRANT UNINTERRUPTED SERVICE OR ERROR-FREE OPERATIONS.
Liability Limitation
OUR LIABILITY IS LIMITED TO THE AMOUNT PAID FOR SERVICES IN THE PRECEDING 12 MONTHS.
7. Termination
By You
- • Cancel subscription anytime via account settings
- • Service continues until end of billing period
- • Data export available for 60 days
- • No refunds for partial periods
By Us
- • Immediate termination for violations
- • 30-day notice for termination without cause
- • Suspension for non-payment
Effect of Termination
- • Immediate service access termination
- • Data deletion after 60-day grace period
- • Outstanding payments remain due
Questions About These Terms?
Questions about these Terms, billing, or legal matters? Our AI chat agent is available 24/7 to assist you.
💬 Chat with our AI Legal Assistant
Get instant answers about terms, billing, refunds, or any legal questions related to our services.
Business Address: 37 Evagora Palikaridi, Limassol, Cyprus
Phone: +357 (97) 888-064